Support

Open the Shop and tap Restore purchases at the bottom, or open Settings and tap Restore purchases under Purchases. Use the same Apple Account (iPhone) or Google account (Android) you bought with.

Restore asks Apple or Google Play for your purchase history and brings back the Supporter Pack, with its Starlit perch theme and Supporter mark. Embers, boosters, the Starter Pack and the Booster Bundle are used up in play, so they can't be restored.

This happens when a purchase needs someone's approval, for example with Ask to Buy in Family Sharing on iPhone, or a Google Play purchase that is still pending. Nothing is added to the game until it's approved, and then it arrives on its own.

Your progress is saved on your phone only. Glimmerthaw has no account and no cloud save of its own, so progress doesn't sync between devices, and we can't move or recover it for you. Deleting the app deletes your progress, unless a backup you made brings it back (an iCloud or computer backup on iPhone, your Google backup on Android). More in the privacy policy.

A Supporter Pack you bought can be restored on any phone signed in to the same Apple Account or Google account.

It shows no ads and has no advertising software. It never asks for Apple's tracking permission and does not track you across other apps or websites. The only things you can pay for are the in-app purchases in the Shop, and they are always optional.

Usage data and error reports, without your name or account, are off until you say yes. The game asks once, on the map after your first win: Share or No thanks. You can change your answer any time in Settings > Privacy > Share usage data. Exactly what is sent is in the privacy policy.

Tap Send postcard on a thawed mural's win panel or on a valley card. The game opens your phone's share sheet with a picture and a short text, and you choose where it goes or close the sheet. Nothing is sent until you do. A mural postcard's link names only the mural. More in the privacy policy.

Settings has a switch for each: Sound effects, Music and Haptics. Tap a switch again to turn it back on.

• Check that Sound effects and Music are switched on in Settings.
• On iPhone, turn Silent Mode off. Glimmerthaw follows it, so it stays quiet while your iPhone is silenced. Use the switch on the side of your iPhone (orange means silenced). On iPhone 15 Pro and later, use the Action button or Control Center.
• Turn the volume up with the volume buttons while the game is open. On Android the game uses the media volume.
• No music? It doesn't start while another app, such as a music or podcast app, is playing audio. Sound effects still play. Pause the other app, then tap anywhere in the game.

Settings has switches for Colour-blind palette, High contrast, Reduced motion and Tap twice to play. Reduced motion also turns on by itself when your phone asks for less animation: Reduce Motion in iPhone's Accessibility settings, or Remove animations in Android's.

The colour symbols (flame, sun, leaf, drop, moon and berry) are always shown on tiles and Glimmers, in every mode, so there is nothing to switch on for them.

Once the Daily Thaw is unlocked by beating level 4, Settings shows a Daily reminder switch. Turn it on and tap Reminder time to pick when it arrives. The game also offers it once, after your third Daily Thaw win. Turn it off with the same switch, or in your phone's notification settings for Glimmerthaw.

In Settings, tap Reset all progress. It erases your levels, embers, boosters (bought ones too), perch themes, album and streak on this phone, and it can't be undone. The Supporter Pack and its Starlit theme stay, and so do your settings and your purchase record. To erase everything, delete the app.

Email contact@optimumtechfusion.com and include:

• your phone model and its iOS or Android version (iPhone: Settings > General > About; Android: Settings > About phone);
• the game's version, shown at the bottom of Glimmerthaw's Settings;
• the level number, if it happened in a level;
• what you did and what happened, with a screenshot or screen recording if you can.

Apple and Google handle all store payments and refunds. On iPhone, request a refund at reportaproblem.apple.com, signed in with the Apple Account you bought with. On Android, follow Google's steps in Google Play refund policies. We can't issue refunds ourselves, because we never see your payment.